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How to Send Money with e-Transfer

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STEPS TO SENDING AN INTERAC® E-TRANSFER

The first time you send an Interac® e-Transfer, you will be prompted to set up a Sender Profile.

This is the information that Interac® will use to complete your e-Transfers.

Enter your name, email address, mobile phone number (optional), and your preferred method of receiving e-Transfer notices (either email or text and email).

To update your Sender Profile: click ADD/DELETE RECIPIENTS and select EDIT SENDER PROFILE.

FOLLOW THESE STEPS TO SEND AN INTERAC® E-TRANSFER:

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You cannot specify a date that the money will be transferred. The e-Transfer will be sent within 30 minutes or less on the day that you initiate the transaction.

1

Log in to e-Caisse

2

Click on TRANSFERS tab

01TabTransfers

3

Click on INTERAC® E-TRANSFER tab

02BtnInteraceTransfer

4

Click GO

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5

Sending an e-Transfer to an existing recipient:

  • Choose the recipient from your existing list of recipients and enter the required information for the e-Transfer.

Sending an e-Transfer to a new recipient:

  • Click ADD NEW RECIPIENT (underneath Transfer To).
  • Enter the required information for the new recipient and create a Security Question and a Security Answer that only the recipient should know.
    The Security Answer must be one word only with 6 to 25 characters. Both letters and numbers are accepted. No blank spaces or special characters are allowed. If the answer is a date, the format is dd-mm-yyyy (i.e. 22-03-2011). The answer is not case sensitive.
  • Click ADD RECIPIENT
  • Verify the information, click CONFIRM and enter the required information for the e-Transfer.
 AddNewRecipient

FirstTimeCBtnAddRecipient
FirstTimeDBtnConfirm
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Make sure the recipient knows the answer to the security question by contacting them directly by phone or separate email.

You can delete a recipient or edit their information at any time.

Each time you edit a recipient profile, the answer to the security questions needs to be re-entered. If you change the answer to the security question, make sure to inform the recipient.

6

Click SEND TRANSFER

04BtnSendTransfer

7

Verify the details and click CONFIRM. A receipt will be displayed.

Your account will be debited the amount of the transfer plus the fee (if applicable) immediately.

You can send another e-Transfer or close the session.

05BtnConfirm
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For security reasons, it is important to close the browser and return to e-Caisse to logout.

When the recipient accepts the e-Transfer, the sender will receive a notification by email from catch@payments.interac.ca and/or by text from +1 00001 according to the preference indicated in the Sender Profile.

ONCE THE E-TRANSFER IS SENT:

    • An email or text notification will be sent to the recipient within 30 minutes after the e-Transfer is sent, if not instantly. In the VIEW/RESEND/CANCEL PENDING TRANSFERS tab, the status of the e-Transfer will change to “RECIPIENT NOTIFIED” once the notification has been sent to the recipient.
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If after 30 minutes an email has not been received by the recipient, have them check their junk mail folder.
    • The recipient will click on the link and log in to his/her online banking service, follow the instructions and answer the security question correctly to receive the funds.
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If the recipient does not answer the question correctly, you will receive an email or text message with instructions for reclaiming and depositing the money in your account.
  • When the funds are accepted by the recipient, you will be notified via email from catch@payments.interac.ca and/or by text message from +1 00001 as per the preference indicated in your Sender Profile.

NEED HELP OR HAVE QUESTIONS?

  • Branch staff is available to answer your questions during regular branch hours. Contact Us.
  • Technical Support is available 24 hours a day, 7 days a week.
    • Canada & U.S.: 1-866-260-7060
    • Other countries: call collect 1-925-293-5241

    Service is available in French and English.

  • Click here for more information about Interac® e-Transfer.