IS INTERAC E-TRANSFER® SECURE?
Your money does not travel by email or text message – only notifications and instructions do. Your financial institution and the recipient’s financial institution exchange the funds using established and secure banking procedures with multiple layers of security:
- Encryption technology
- Confidential user IDs and passwords issued by financial institutions
- Secure login process
- Secure question and answer to ensure only the intended recipient receives the money
No personal financial information is shared between the sender and the recipient.
The sender must also create a security question and answer that only the recipient knows in order to ensure that only the intended recipient receives the money.
You should always be careful when sending money.
PROTECT YOURSELF AGAINST E-TRANSFER FRAUD
Here are key things to note when you receive an e-Transfer:
The text message notification should always be received from +1 00001 with text: Interac e-Transfer®: (name of sender) sent you money.
The email notification should always be received from email@example.com with subject line: Interac e-Transfer®: (name of sender) sent you money.
If the notification does not originate from firstname.lastname@example.org or it comes from someone you don’t know and you suspect it may be fraudulent, do not respond or click any links. Forward the email to email@example.com.
It is always a good practice to contact the sender directly to confirm that he/she sent you an e-Transfer prior to accepting the money.
If you are notified that someone has received an e-Transfer that you did not send, immediately change your PIN in e-Caisse and contact your branch.
Click here for important information concerning e-Transfer fraud.