What is Interac Request Money?
Interac Request Money is a feature that allows a person or business to request funds by email or text from another individual.
How does Interac Request Money work?
Both the requester and the sender (“individual”) must have access to their financial institution’s online banking service to use the Interac Request Money service.
Interac Request Money can only be made in Canadian funds between Canadian funds accounts at financial institutions in Canada.
To request funds using Interac services, the requester does not need to know the individual’s financial institution or banking information; only their email address or mobile phone number. Within minutes, the individual is notified by email and/or text that a request for Interac funds has been sent to them. Once they accept the request, the funds are transferred to the requester’s account.
Funds can be requested from person-to-person, person-to-business, business-to-person or business-to-business.
How to submit an Interac Request Money – using the Caisse Mobile App
To send a Request Money via the Mobile App, you will need:
- Access to the Caisse Mobile Application
- A checquing or savings account at Caisse (in Canadian currency)
- The individual’s email address or mobile phone number (the individual must have a Canadian currency account at a financial institution in Canada)
Connect to the Caisse Financial Group Mobile App. In the main menu:
- Select the Interac e-Transfer icon
- Click the Request button
- Select a recipient
- Select an account
- Enter the desired amount
- You can add a note, an invoice number and an invoice due date (optional)
- Check the box for the Terms of Application Agreement
- Click Continue
- Click Confirm
After you complete the Interac Request Money (which takes only a few minutes), the request is sent to the other individual in less than 30 minutes, if not immediately.
*If you do not have access to e-Caisse, visit your local branch to register.
How to send a Request Money – using e-Caisse
To send a Request Money via e-Caisse, you will need:
- Access to e-Caisse
- A chequing or savings account at Caisse (in Canadian currency)
- The individual’s email address or mobile phone number (the individual must have a Canadian currency account at a financial institution in Canada)
The first time you submit an Interac Request Money, you will be prompted to create your “Sender Profile”.
This information will be used by Interac to carry out your various Interac transactions (e-Transfers, Request Money, Autodeposit).
Enter your name, email address, mobile phone number (optional) and your preferred method of receiving Interac e-Transfer notifications or Request Money (text and/or email).
To update your Sender Profile: click on Add/Remove a recipient and choose the option Modify my sender profile.
To send a Request Money, log into e-Caisse. In the main menu:
- Select the Transfers tab
- Click the Interac e-Transfer box
- Click Go
- A new web page will open. In the left menu, click Request funds by transfer
- From the drop-down menu, choose an existing recipient or Add a new recipient
- Enter the required information for the Request Money
- You can add an invoice number, an invoice due date or a message (optional)
- From the drop-down menu, choose the account you want the money to be deposited into
- Click Request
- Click Confirm
After you complete the Interac Request Money (which takes only a few minutes), the request is sent to the other individual in less than 30 minutes, if not immediately.
*If you do not have access to e-Caisse, visit your local branch to register.
How to check the status of requests for funds Interac – using the Caisse Mobile App
To check the current Interac Funding Requests from the mobile app, you must:
- Open your Caisse Financial Group Mobile App
- Select the Interac e-Transfer icon
- Click the Pending button
- View your various pending requests
- Note that you can edit, delete or resend the request.
All active Request Money or Interac e-Transfers will be displayed.
How to check the status of Interac funds requests – using e-Caisse
To verify ongoing Interac Funding Requests from e-Caisse, you must:
- Open your e-Caisse session
- Select the Transfers tab
- Click the Interac e-Transfer box
- Click on Go
- A new web page will open. In the left menu, click on Show/Resend/ Cancel-Pending Funds Transfer
- A box will appear with your requests. You can view the status of the request and resend the notice if necessary
All pending Interac Request Money or Transfers will be displayed.
How to verify an Interac Request Money made – using e-Caisse
To verify Interac Request Money made from e-Caisse, you must:
- Open an e-Caisse session
- Click the Transfers tab
- Click the Interac e-Transfer tab and press Go
- Click on Search fund transfer history (in the left menu)
All Request Money or e-Transfers Interac made in the last 2 years will be displayed.
How to cancel an Interac Request Money – using e-Caisse
You can cancel an Interac Request Money if the individual has received the notification but has not yet sent the funds. If funds have been deposited into your account, the Interac funds request cannot be canceled. Please note: You do not have to accept the funds once they have been sent. They will automatically be deposited.
To cancel an Interac Request Money made from the Mobile App, you must:
- Select the Interac e-Transfer icon
- Click the Pending button
- Choose the transaction you want to cancel
- Click the small red icon
- Click the Confirm button
The recipient will receive a message stating that a Request Money to them has been canceled.
How to decline an Interac Request Money
The beneficiary has the option of not sending the requested amount of money. If you receive a Request Money and do not want to send the money for personal reasons, you can simply ignore the message.
