Good news – most of your billers will be transferred to the new platform!

Should any previous billers be absent, you will receive an archived listing of all your previous billers, including the account numbers, accessible to you through Accounts > View e-Documents once the new platform is launched.

Please contact your local branch if you require any assistance.

You may be prompted to update your PAC in the coming weeks if it no longer complies with our enhanced security.

We have changed the language on e-Caisse to be consistent with what is currently on the Caisse mobile app. This means that your Access Code will now be referred to as your Login ID, and your Personal Identification Number (PIN) is your Personal Access Code (PAC).

Go to Payments > Add/Delete Payees. Search for a payee either by name or type. Once selected, add the account number, and select which account(s) the bill should be paid from.

The Financial Reminders section will display investments maturing in the next 30 days. However, more types of messaging may become available at a future date.

Go to Messages and Alerts > Manage Alerts, where you can set up the alerts you would like to receive. First, select the type of alert you wish to personalize. Then choose your options for each alert that you want to receive. Finally, click submit to save your settings.

All CRA Corporate bill payments are under Payments > Pay Business Taxes.

Yes, all your e-Transfer recipients will be available.

Yes, all recurring and future dated transfers will be brought over from the existing online banking system.

Yes*, the majority of recurring or future-dated bill payments will be brought over for the standard bill payments. Should any previous billers or recurring/future-dated bill payments be absent, you will receive an archived listing, including the account numbers, accessible through My Accounts > View e-Documents on the new platform.

*CRA business tax payments will need to be recreated.

Yes, they will be available to view under My Accounts > View Cheque Images.

Yes, they will be available to view under the My Accounts > View e-Documents. Monthly cheque images from the last two (2) years can be viewed and downloaded.

Yes, they will be available to view under My Accounts > View e-Statements. Monthly statements from the last two years can be viewed and downloaded.

Please contact your local branch to set up a Stop Payment on your account.

Please contact your local branch to change the name of an account.

Please click this link to opt out of paper statements.

• Select your membership number from the dropdown list to view monthly cheques images and T5 slips;
  


• Select your CIF membership number from the dropdown list to view CRA slips such as RRSP receipts, T4RSP and T4RIF.

Please contact your local branch to receive a temporary PAC. Your branch can also assist you with many online features – such as account balances, transfers and bill payments.

Request a Loan is found under Account Services > Request a Loan.

With the new platform, the security measures have changed and no longer require the reCAPTCHA. There are new, advanced security measures in place that include strengthened Personal Access Code requirements.