Hover over each highlighted area to learn more about what’s changed.

Scheduled Bill Payments & Transfers
When first logging on to the new e-Caisse, members see a quick overview of upcoming Scheduled Bill Payments and Transfers on the right-hand side of the page.
View e-Documents

In addition to displaying monthly cheque images, the View e-Documents subpage includes RRSP contribution receipts, CRA Tforms (T5, T4 RSP & T4RIF) and a document listing all the accounts' billers.
Messages
New Messages will appear at the top of the quick overview page upon login and are accessed through the View Messages subpage. The Financial Reminders section will display investments maturing in the next 30 days.
Messages and Alerts

Under the Manage Alerts subpage, members can choose to be alerted for Online Login, PAC Changed or New Payee Added. Members can view their Alerts History.
Account Sevices

If members activate QuickView on their mobile device and it is lost or stolen, they can deactivate the feature through the Mobile Banking App subpage.
Profile and Settings

Members can now add up to 5 memorized logins under Manage Memorized Accounts.
Transfers

Through the subpage Manage Scheduled Transfers, members can now choose to Edit recurring and/or future-dated transfers without having to Delete and begin anew.
What’s new?
See below what’s changed in each of these sections:
FAQs
Missing a biller?
Good news – most of your billers will be transferred to the new platform! |
Will my Personal Access Code (PAC) still work?
You may be prompted to update your PAC in the coming weeks if it no longer complies with our enhanced security. |
What is my Login ID and Personal Access Code (PAC)?
We have changed the language on e-Caisse to be consistent with what is currently on the Caisse mobile app. This means that your Access Code will now be referred to as your Login ID, and your Personal Identification Number (PIN) is your Personal Access Code (PAC). |
How do I add a payee?
Go to Payments > Add/Delete Payees. Search for a payee either by name or type. Once selected, add the account number, and select which account(s) the bill should be paid from. |
Which types of Messages should I expect to receive?
The Financial Reminders section will display investments maturing in the next 30 days. However, more types of messaging may become available at a future date. |
How can I add an Alert?
Go to Messages and Alerts > Manage Alerts, where you can set up the alerts you would like to receive. First, select the type of alert you wish to personalize. Then choose your options for each alert that you want to receive. Finally, click submit to save your settings. |
Where can I find my corporate CRA bill payments? They are not indicated under a Pay Bills section.
All CRA Corporate bill payments are under Payments > Pay Business Taxes. |
Will my e-Transfer recipients that I have created still be available to view?
Yes, all your e-Transfer recipients will be available. |
If I had recurring or future-dated transfers set up, would they still be available on the new e-Caisse?
Yes, all recurring and future dated transfers will be brought over from the existing online banking system. |
If I had recurring or future-dated bill payments set up, would they still be available on the new e-Caisse?
Yes*, the majority of recurring or future-dated bill payments will be brought over for the standard bill payments. Should any previous billers or recurring/future-dated bill payments be absent, you will receive an archived listing, including the account numbers, accessible through My Accounts > View e-Documents on the new platform. |
Will I still be able to view individual cheque images?
Yes, they will be available to view under My Accounts > View Cheque Images. |
Will the monthly cheque image format still be available?
Yes, they will be available to view under the My Accounts > View e-Documents. Monthly cheque images from the last two (2) years can be viewed and downloaded. |
Will monthly statements still be available?
Yes, they will be available to view under My Accounts > View e-Statements. Monthly statements from the last two years can be viewed and downloaded. |
Where do I go to set up a Stop Payment?
Please contact your local branch to set up a Stop Payment on your account. |
How do I change the name of an account with new e-Caisse?
Please contact your local branch to change the name of an account. |
I would like to opt out of paper statements; how do I request this on the new e-Caisse?
Please click this link to opt out of paper statements. |
What other documents will be available in the View e-Documents section?
Under My Accounts > View e-Documents:
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I’ve forgotten my PAC and I’ve been locked out from logging in – what should I do?
Please contact your local branch to receive a temporary PAC. Your branch can also assist you with many online features – such as account balances, transfers and bill payments. |
How can I request a loan, as I do not see the Request Loan tab?
Request a Loan is found under Account Services > Request a Loan. |
With the new e-Caisse, there is no reCAPTCHA so, what is in place to keep my account secure?
With the new platform, the security measures have changed and no longer require the reCAPTCHA. There are new, advanced security measures in place that include strengthened Personal Access Code requirements. |